Terms & Conditions

Terms & Conditions

Last updated: 7 August 2026

Welcome to JEM Timber LTD. These Terms & Conditions govern the use of our website and the purchase of goods from us. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

1. About Us

JEM Timber LTD is a supplier of timber, sheet materials, fencing, landscaping products and building materials throughout the United Kingdom.

Website:
http://www.jemtimber.co.uk

Email:
jake@jemtimber.co.uk

2. Ordering

Orders may be placed through our website, by telephone or by email.

All orders are subject to acceptance and product availability.

We reserve the right to refuse or cancel any order where:

* Goods are unavailable.
* Pricing errors have occurred.
* Payment has not been authorised.
* Fraud is suspected.

3. Product Information

We make every effort to ensure product descriptions, dimensions, photographs and prices are accurate.

However:

* Timber is a natural product.
* Colour, grain, knots and texture will naturally vary.
* Finished sizes may differ slightly from nominal sizes.
* Images are for illustration purposes only.

These natural characteristics are not defects.

4. Timber Quality

Our timber is supplied for general construction, landscaping and building purposes.

Natural movement, shrinkage, expansion, minor surface checking and splits may occur after installation and do not constitute manufacturing faults.

Customers are responsible for selecting products suitable for their intended use.

5. Pricing

All prices shown on our website are displayed in pounds sterling (£).

Prices may change without notice.

Obvious pricing errors may be corrected before an order is accepted.

6. Payment

Payment may be made using the payment methods displayed at checkout.

Orders will normally only be processed once payment has been successfully received.

7. Delivery

Delivery information is available in our Shipping & Delivery Policy.

Delivery dates are estimates only.

JEM Timber LTD shall not be liable for delays caused by:

* Traffic
* Weather
* Supplier delays
* Mechanical breakdown
* Circumstances beyond our reasonable control

8. Customer Inspection

Customers should inspect all goods immediately upon delivery.

Any shortages, damaged goods or incorrect items should be reported as soon as possible, preferably within 48 hours.

Where appropriate, photographs may be requested.

9. Returns

Our full Returns & Refund Policy is available on our website.

In summary:

* Timber accepted in good condition upon delivery is generally non-returnable due to change of mind or incorrect ordering.
* Damaged, incorrect or materially defective goods will be replaced or refunded where appropriate and in accordance with applicable consumer law.

10. Cancellations

If you wish to cancel an order before dispatch, please contact us immediately.

If goods have already been dispatched, cancellation may not be possible.

Your statutory cancellation rights remain unaffected where they apply.

11. Risk and Ownership

Risk in the goods passes to the customer once delivery has been completed.

Ownership of the goods remains with JEM Timber LTD until payment has been received in full.

12. Website Use

You agree not to:

* Misuse our website.
* Attempt unauthorised access.
* Introduce malicious software.
* Interfere with the operation of our website.

13. Intellectual Property

All website content including text, photographs, logos, graphics and branding remains the property of JEM Timber LTD unless otherwise stated.

No content may be copied or reproduced without written permission.

14. Limitation of Liability

Nothing in these Terms excludes liability that cannot legally be excluded under UK law.

Subject to this, JEM Timber LTD shall not be liable for:

* Indirect losses
* Consequential losses
* Loss of profits
* Loss of business
* Delays outside our reasonable control

15. Privacy

Your personal information is handled in accordance with our Privacy Policy.

16. Changes to These Terms

We may amend these Terms & Conditions from time to time.

The latest version will always be available on our website.

17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

JEM Timber LTD

Website:
http://www.jemtimber.co.uk

Email:
jake@jemtimber.co.uk

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Read the Terms & Conditions for JEM Timber LTD. Find information on ordering, timber products, delivery, payments, returns, customer responsibilities and your legal rights.